In the information below, references will be made to error logs. Please make sure you have read the section on how to download and view error logs.

BLANK WHITE PAGE

If you are getting a blank white page, be it during setup or when using the application, it means that the application has encountered an error, however, your web hosting server is not set to display the error(s) on the screen. You can instead take a look at the error logs, to identify the error.

REQUEST COULD NOT BE COMPLETED

If you get a popup that says that the request could not be completed, it usually means that an error was encountered when processing your request/action. Please download the error logs to see more details about the actual error.

NOT RECEIVING EMAILS

If you are not getting any emails (e.g. transactional emails), please ensure that you have completed setting up your email settings, in the application’s email settings section.

If you have completed setting up your email server and you are still not getting any emails, these are the possible reasons and solutions.

• Email is being treated as spam.
  • This is a common error and is not caused by the application. You will need to contact your web hosting provider so that they can help you set up DKIM & SPF records for your domain name. DKIM & SPF records are used by email providers to verify and increase the trust of email coming from your server.
• Your email server has been blacklisted.
  • This is another common problem. where your web hosting server may have been blacklisted due to current/previous spamming. This is usually common for shared hosting. You can check if your server has been blacklisted here. If your server is blacklisted, you will need to contact your web hosting provider for help.
• SMPT port is not open.
  • If you are using a service like Digitalocean or Vultr, you may need to contact them and ask them to open the SMTP port on your droplet/server. Some providers do not have this port open by default.

500 SERVER ERROR

If you are getting a 500 server error, it means that the application has encountered an error and you will need yo download the error logs, to identify the error.

The post 2. Common Errors & Issues first appeared on Grow CRM - A Self Hosted CRM & Project Management Software.

This section will show you how to download and view your error logs.

DOWNLOADING ERROR LOGS

You will need to login to your web hosting control panels File Manager (you can also use an FTP client if you prefer)

The default images are found in the folder yourdomain/public_html/application/storage/logs. Please note that this path will differ, depending on your web hosting setup.

Note: Your error logs may be named differently to the ones shown on the image above. Log naming is based on your web hosting server type.

Error logs can be viewed with a plain text editor like notepad or using any other text editor.

The post 1. Start Here – Error Logs first appeared on Grow CRM - A Self Hosted CRM & Project Management Software.